CUSTOMER CARE
Support
Help with accounts, purchases, payments, and digital delivery.
Contact support
Email support@texbig.com. Messages are normally reviewed within two business days.
Include these details
Include your name, purchaser email address, product name, order date, and a clear description of the problem. Screenshots may be included, but never send passwords, complete card numbers, or security codes.
Digital-delivery help
Check your inbox, spam folder, and promotions folder for the delivery message. Confirm that the email address used during checkout is correct. Support can review the order and resend available delivery instructions.
Payment questions
Include the date and amount of the charge and the last four digits shown on your receipt. Do not email a complete card number.