Refund Policy
Effective July 21, 2026
Digital purchases
Because digital products and platform access can be delivered immediately, purchases are generally final after access or delivery has been provided.
When a refund may be considered
A refund or correction may be considered for a duplicate charge, a confirmed technical failure that prevents delivery, a product that is materially different from its published description, or an unauthorized transaction.
Request period
Contact support within seven calendar days of the charge. Include the purchaser email address, order date, product name, receipt or transaction reference, and a description of the issue.
Seller products
Products offered by independent sellers may also be governed by the seller’s disclosed policy. The BIG OS may review transaction and delivery records when helping resolve a buyer-and-seller dispute.
Approved refunds
Approved refunds are returned to the original payment method. Financial institutions may require additional time before the credit appears.
Request support
Send refund and delivery questions to support@texbig.com.